All shipping is done from Baltimore, MD, where Debonair Material is located.
What is this store’s return and exchange policy?
We have a 30-day return policy to ensure that you are completely satisfied with your order, we gladly offer returns and exchanges. If you are unsatisfied with your purchase, you may return the item(s) in its original form (unworn, with tags) within 30 days of receiving your order for refund, or exchange. Returns must include all tags, accessories, and packaging. We reserve the right to charge a reasonable restocking fee if products are return with missing or damaged content. Returns made after 30 days will be returned to the customer.
If you have received a damaged item, or if your order was incomplete, please notify us within 3 business days upon receiving the package. We will send you a pre-paid return label and shipping will be on us.
If at any chance you received an item that is the wrong size,color, or completely different from what you have ordered, please notify us within 3 business days to be eligible for exchange.
Sale items are non-refundable
Do you accept orders placed outside of the US?
We sure do! If your Country is not available, let us know via e-mail and we’ll make arrangements for you.
Why is shipping so high for international customers?
International shipping is very expensive in general. We don’t make a profit off shipping, we charge solely what the cost is to ship to you. International Customers are responsible for all associated customs, fees, and taxes. Customs forms will be filled out properly and legally
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 6 and 10 Business Days.
How do I pay for my order? Is it secure?
The checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal’s secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.
What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly through the Contact page